At Kickass Kicks, we strive to ensure your satisfaction with every purchase. If for any reason you are not completely satisfied with your order, we offer a hassle-free return and refund policy as outlined below.
1. Eligibility for Returns
- Time Frame: Returns must be initiated within 2 days of receiving your order.
- Condition: Items must be unworn, unused, and in the original packaging with all tags and labels attached.
- Proof of Purchase: A valid receipt or proof of purchase is required for all returns.
2. Non-Returnable Items
- Final Sale Items: Products marked as “Final Sale” or “Clearance” cannot be returned or exchanged.
- Customized Products: Personalized or customized sneakers and apparel are non-returnable.
- Hygiene Products: Certain items such as socks, undergarments, and face masks cannot be returned due to hygiene reasons.
3. Return Process
- Step 1: Contact our Customer Service team at contact@kickasskickss.com to request a return authorization.
- Step 2: Once approved, you will receive instructions on how to send your item(s) back to us.
- Step 3: Pack the item securely in its original packaging and include all related accessories, tags, and your proof of purchase.
- Step 4: Ship the package to the address provided by our Customer Service team. We recommend using a trackable shipping method to ensure your return is received.
4. Refunds
- Processing Time: Once your return is received and inspected, we will notify you of the approval or rejection of your refund within 5-7 business days.
- Refund Method: If approved, your refund will be processed to the original method of payment within 10-14 business days.
- Partial Refunds: In certain situations, only partial refunds may be granted (e.g., items with signs of use, missing parts, or not in original condition).
5. Exchanges
Exchange Policy: We only replace items if they are defective or damaged. If you need to exchange a defective or damaged item for the same product, please contact our Customer Service team.
6. Late or Missing Refunds
- Check Your Account: If you haven’t received a refund yet, first check your bank account or payment provider.
- Contact Your Bank: Then contact your bank or credit card company, as processing time may vary.
- Still No Refund: If you’ve done all of this and still have not received your refund, please contact us at contact@kickasskickss.com
7. Shipping Costs
- Return Shipping: The customer is responsible for paying return shipping costs. Shipping costs are non-refundable.
- Free Returns: In the case of defective products or errors on our part, we will cover the return shipping costs.
8. International Orders
- Customs Duties: Please note that international returns may be subject to customs duties and taxes, which are the responsibility of the customer.
- Shipping Time: International returns may take longer to process due to customs clearance times.
9. Contact Us
If you have any questions regarding our Returns & Refund Policy, please contact us at
contact@kickasskickss.com. We’re here to help!
